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$97.5K was fined by Air Canada for neglecting to assist passenger in wheelchair

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The Canadian Transportation Agency has fined Air Canada $97,500 for forcing a wheelchair-using passenger to drag himself off a plane in Las Vegas.

The airline is required to pay for “several violations of the Accessible Transportation for Persons with Disabilities Regulations,” according to a statement from the CTA.

The Air Canada crew in Las Vegas informed Rodney Hodgins, a resident of Prince George, British Columbia, who has spastic cerebral palsy and uses a motorized wheelchair, on August 30 that no assistance was available to help him get off the plane.

As his wife crawled behind him to assist, Hodgins got to his knees and used his arms to drag himself from Row 12 to the front of the aircraft. He called the experience “dehumanizing,” and it hurt him for days after.

Air Canada failed to assist a wheelchair user to disembark its aircraft,” the CTA statement said “… In addition, while the passenger was waiting in the terminal, Air Canada failed to ensure that their personnel periodically inquired about his needs.”

Air Canada has thirty days to file a request for review with the Canadian Transportation Appeal Tribunal.

The CTA website also lists an October 2023 incident for which the airline was fined. On Dec. 12, Air Canada was ordered to pay $52,500 for “[failing] to permit a person with a disability to board in advance of other passengers,” and “not returning the mobility aid to the person on arrival at the destination without delay.”

After a CBC News report, the CTA opened an investigation into the Las Vegas incident. Following allegations that Air Canada staff had abandoned a second passenger during a flight to Vancouver, the airline was called to Ottawa to meet with the transportation minister.

Air Canada CEO Michael Rousseau issued an apology on November 9 and announced several internal improvements to the airline’s handling of disabled passengers.

On Thursday, the airline announced that it would expedite plans to modernize the wheelchair storage system, update the boarding process, and update employee training materials for thousands of workers. In order to make sure the plan is implemented correctly, the airline added that it would appoint a new senior position.

 

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easyJet pilots and crew switch to 100% reusable cutlery and cups to eliminate unnecessary waste

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EasyJet, a low-cost airline based in Luton, has confirmed that reusable cutlery and travel mugs will soon be provided to pilots and cabin crew as part of their uniform allowance.

By the end of January 2024, EasyJet crew members will receive about 14,000 travel mugs and sets of cutlery as part of the airline’s efforts to decrease the use of single-use plastics.

After a trial earlier this year, the cutlery and reusable mug will be provided to newly hired pilots and cabin crew as part of their initial uniform allocation starting next year.

The reusable items will be distributed to crew members in the UK, Switzerland, and the rest of the European Union. This will enable EasyJet to reduce the amount of single-use items it uses annually by up to 10 million, or 71 million tonnes.

“As always, our brilliant crew took this trial under their wings and through their passion and dedication to reduce unnecessary waste, we are now able to roll out this fantastic initiative network-wide,” commented Angela Mullen, EasyJet’s head of inflight retail operations.

“This is just one of the many ways we’re working to lower the impact of our operations, and we’ll continue to trial new initiatives and make continuous improvements to help accomplish this goal.”

Customers on short-haul flights were given plastic reusable cups by German flag carrier Lufthansa earlier this year to use for hot beverages they have purchased. The cabin crew then gathers the cup before the flight ends so it can be used again and again.

Customers can still purchase hot beverages from EasyJet in single-use paper cups in addition to plastic bottles of wine, juice, and water.

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Qantas Bans Inflight Passenger Photos and Videos Without Consent

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Qantas, the flag carrier of Australia, has announced that unless they have permission, passengers are not allowed to take pictures or videos of other passengers or crew members while they are in flight.

The new regulation attempts to stop the spread of viral content on social media and safeguard the privacy of all passengers. This content could be anything from inappropriate behavior to unruly passengers creating a disturbance.

Section 12.1 of the airline’s policy regarding passengers’ behavior during flights was amended with a new clause on November 8. The clause stipulates that each passenger must abide by the following guidelines and any other reasonable instructions given by the flight crew while on board in order to guarantee the highest level of comfort, safety, and security for all passengers.

The new clause added to Qantas’ conditions of carriage states: “Seek consent before filming or photographing Qantas Group staff, contractors, or other customers.” Qantas had previously listed its usual, fairly standard rules and regulations for passengers onboard, such as following instructions from cabin crew, fastening seatbelts while seated, and abstaining from smoking and vaping.

Qantas has joined an increasing number of airlines that have implemented a policy prohibiting travelers from taking pictures of other people without their permission.

This action is in line with other airlines, like Lufthansa, which forbids filming of other passengers. According to the German carrier’s policy, filming and taking pictures while on board is only permitted if the privacy rights of those being photographed are guaranteed. The crew, however, has the right to forbid taking pictures or videos at any moment.

According to a ruling, Virgin Australia’s cabin crew is now able to determine whether or not passengers are permitted to film on board. According to the rule, travelers are only permitted to “use cameras or photographic devices (including mobile phones) for personal use.” While on board, you must abide by the flight attendants’ instructions when using cameras or other photographic equipment.

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United Airlines Flight Attendants Want to Be Paid For Every Hour They Spend at Work

Airlines have historically compensated flight attendants for the time they spend from pushback to arrival. They are paid for the actual flight time, not for the time spent boarding the aircraft.

But this is what unions negotiate. It’s historically what they’ve wanted. That’s because it benefits the senior crew at the expense of the junior crew. Senior flight attendants work fewer, longer flights on average, so they spend more time in the air and less time boarding planes.

This is no longer the preferred option. SkyWest and non-union Delta Air Lines increased boarding compensation. This was on top of Delta’s already industry-best compensation.

Flight attendant unions are now demanding boarding pay as well. Without it, they made a deal with Spirit Airlines. However, American Airlines has made boarding pay and matching Delta pay formulas available to its flight attendants—a proposal that the union now rejects as inadequate.

The flight attendant union at United wants payment for time spent on the ground at the airport. This includes compensation for the time they spend connecting between flights as well as from the moment they check in at the airport until the flight is pushed back. To put it simply, clock in and out.

This is a fair method of payment. It records all of the time spent “on the clock.”

They don’t receive as much of an increase in flight pay as they would otherwise when the airline pays them boarding pay.

The AFA-CWA union demands half pay for all time spent on the ground and complete increases in flight pay. What they are arguing about is the total pay package value, which they will then divide into flight and ground pay. Less flight compensation equals more ground pay, and vice versa.

Additionally, junior crew members who spend more time on the ground benefit disproportionately from ground pay. When presented with this compromise, the senior members of the union will not genuinely endorse it.

Due to the poor progress of negotiations, the union will request federal mediation, which is required before requesting that the National Mediation Board declare an impasse and grant permission for a strike.

 

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Margot Robbie to become new face of Turkish Airlines

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Turkish Airlines, the nation’s flag carrier, recently made public a fascinating collaboration with Margot Robbie of Hollywood.

The well-known actress will serve as the face of the airline’s newest marketing initiatives, which will highlight their new route to Australia and improve their reputation abroad.

Celebrity Margot Robbie, whose light has only gotten stronger in recent years, is praised for her varied and unforgettable roles. She notably starred in the box office hit “Barbie” in 2023. She is currently in talks to take the lead in marketing Turkish Airlines’ new route to Australia, which is her most recent endeavor.

This collaboration was formally announced by Turkish Airlines Chairman of the Board Ahmet Bolat. The airline is taking a big step forward by working with a well-known talent on a global level like Robbie.

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