On July 23, 2023, passengers traveling on British Airways flight BA 252 from Nassau’s Lynden Pindling International Airport (NAS) to London Heathrow Airport (LHR) had a unique and delicious in-flight meal: Kentucky Fried Chicken (KFC).
According to user complaints on social media and news reports, the airline ran into food challenges at Providenciales International Airport (PLS), where the flight departed.
All food had to be thrown away since the catering carts on the aircraft were not properly cold, posing a danger of food contamination. This included meals for both the eight-and-a-half-hour trip from Nassau to London as well as the food from PLS Airport to Nassau.
British Airways had to decide between two undesirable options: keep to the flight schedule and find inflight food somewhere as soon as possible, or wait for a new batch of catering, which can result in a several-hour flight delay.
@British_Airways just landed @HeathrowAirport after a 12.5 hour flight BA252 from Turks and Caicos with no catering! BA had to serve @kfc at Nassau giving some lucky passengers 1 piece of chicken. The container with the plane catering wasn’t chilled so all thrown away!! pic.twitter.com/U5IcBD2hRy
— Andrew Bailey (@aktivandrew) July 24, 2023
Passengers received just one piece of chicken each because KFC from Nassau was unable to fulfill hundreds of chicken orders quickly.
One of the passengers on the flight was able to record British Airways employees holding buckets of KFC and using tongs to distribute the chicken to passengers.
Before deciding to partner with KFC, the airline must have considered the advantages and disadvantages. A downside is that customers who required special meals had no other option but to take one piece of chicken; this included those traveling in business class.
It was impressive given the circumstances that the flight took off and arrived more than an hour after the scheduled time.
Vouchers, according to passengers, were provided as compensation for the inconvenience.
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