You probably have nothing on one man who made his own complaint t-shirt outlining all of his grievances with Atlanta-based airline Delta Air Lines, especially in light of recently announced changes to its SkyMiles program, if you thought you were upset with the airline over its operational performance.
The t-shirt details ‘reasons why not to fly Delta Air Lines’, but the funny thing is that the man is wearing the shirt onboard a Delta plane, which poses the obvious question: Why isn’t this guy following his own advice?
Instead of criticizing the wildly unpopular modifications Delta has proposed for its SkyMiles frequent flyer program, this unhappy passenger lists a number of problems he has encountered recently.
For example:
Fl#1175 NO ice for refreshments
Fl#1270 only 2/3 of the plane received refreshments
Fl#313 was cancelled due to ‘mechanical issues’
Fl#1236 Only refreshment was a hall glass of warm water, NO ice. Arrived early at airport but plane leaving our gat(e) had mechanical problems. Now we arrived late & missed connecting flights.
The t-shirt lists several more complaints before declaring: “Customer friendly NO NO NO, Greedy YES YES YES”.
“THINK before you fly DELTA”.
It’s not clear when this photo was taken, but it’s hard to imagine the passenger would be pleased with Delta’s recently proposed SkyMiles spending and lounge access requirements.
The airline has received a deluge of complaints and threats to switch to another carrier from high-spending frequent flyers since Delta announced the new spending restrictions.
It seems, however, that Delta has finally taken heed, and CEO Ed Bastian recently admitted that the airline had probably gone “too far” and that “modifications” would be required…. although Bastian and his team are still assessing what changes need to be made.
According to Bastian, the issue is that Delta has limited resources and is unable to accommodate the large number of elite frequent flyers and other passengers who have secured access to lounges via credit cards.
Bastian thinks that the elite frequent flyer ranks must be reduced in order to maintain these services, but it’s obvious that Delta ended up scoring a pretty serious own goal – not only with the proposed changes but also with how it communicated the changes.
