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Wednesday, October 4, 2023

Heathrow tells airlines to stop selling summer flights

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The busiest airport in the UK, London Heathrow (LHR/EGLL), has instructed airlines to suspend selling tickets for the remainder of the summer just days after issuing a warning about disruptions in the summer.

Up until September 11th, the airport will have a daily cap on the number of passengers who can use it, allowing just 100,000, or around 4,000 fewer than currently planned, to pass through its terminals each day.

Like most UK airports, Heathrow has had a difficult time keeping up with the sharp increase in demand for air travel since the repeal of COVID-19 travel restrictions.

The airport is experiencing a perfect storm of issues due to employee shortages, illness from the current epidemic, and other factors.

Which?, a consumer advocacy group, urged Heathrow Airport to quickly identify which flights might be impacted by the most recent change.

Guy Hobbs, acting editor of Which? Travel said: “While this cap may ease the unacceptable chaos passengers are facing at the UK’s biggest airport, thousands of people will now be worrying about whether their flight or holiday plans are about to fall apart”

“Heathrow must work with airlines to quickly provide clarity on which flights are being cut, and airlines need to be upfront with those passengers affected about their right to be rebooked at the earliest opportunity, including on services from other airlines.”

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