Just before 6 am, flight attendants on United Flight UA476 got into an argument with a female customer who was standing up in the aisle and refusing to take her seat for landing.
The woman can be seen standing in the aisle of the Boeing 777-200 airplane with a young infant in her arms as a group of flight attendants try to convince her to take her seat in preparation for landing in video footage captured by passenger Peter Kondelis.
In the roughly 14-second clip, the woman appears to scream at the flight attendants before shouting “where is it” and then telling one of the crew members to “f**k off”.
Then, it appears that a crew member shouts “Sarah, step back”. Another crew member can be seen rushing to the situation in the background with what might be a restraint kit.
There were reported four ambulances requested to meet the flight, according to a Twitter account that monitors Chicago emergency agency radio traffic. One was for the flight attendant, the second was for the mother, the third for the child, and the fourth for a male who separately suffered a medical emergency.
A disruptive passenger on a flight from San Francisco to Chicago was taken off by law enforcement upon landing on Sunday, and one member of the flight attendant staff was brought to a hospital for examination, according to a statement from United Airlines.
“We’re grateful to our crew for handling this difficult situation with professionalism and for putting the safety of our team and our customers first.”
The FBI is said to be leading the investigation.
